Shipping & Return Policy

At IZACOZY, we are committed to providing a seamless and reliable shipping experience for all our customers. All orders are carefully processed and shipped directly from our warehouse to ensure prompt and efficient delivery.

Shipping Coverage
We currently ship to the 48 contiguous United States. Unfortunately, we do not ship to Alaska, Hawaii, U.S. Territories (e.g., Puerto Rico), P.O. Boxes, or APO/FPO addresses.

Processing & Delivery Times

  • Orders are generally processed within 1–2 business days (excluding weekends and holidays).
  • Delivery times typically range from 3–5 business days, depending on your location and product availability in nearby warehouses. Some large or oversized items (e.g., furniture, outdoor sets) may ship via LTL Freight, which may require scheduling a delivery appointment. You will be contacted by the carrier in such cases.

Note: Please ensure your phone number is provided during checkout for delivery coordination on freight shipments.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can monitor the progress of your delivery using the provided tracking link.

Order Cancellations

Before Shipment:

  • You may cancel your order within 24 hours of purchase by contacting our customer service team.
  • If the order hasn’t shipped, we’ll process a full refund within 1–2 business days.

After Shipment:

  • If your order has already shipped, we will attempt to cancel the shipment through the carrier. However, cancellations at this stage are not guaranteed.
  • You may be responsible for any applicable return shipping or recall fees.
  • Alternatively, you can refuse delivery when the package arrives.

Missed or Lost Deliveries

If your package hasn’t arrived within the expected time frame, please contact us with your order and tracking number. We’ll investigate with the carrier and assist you in locating your package or issuing a resolution if it's lost.

Damaged or Defective Items

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 48 hours of delivery.
  • Please provide photos or a video showing the issue (product damage, packaging, and labels).
  • We’ll work with the vendor to resolve the issue through replacement, refund, or parts.

Returns & Refunds

You may request a return within 30 days of delivery for most items, provided they meet the return criteria:

Eligible Returns Must Be:

  • In brand new, unused condition
  • Not installed or assembled
  • Returned in original packaging with all accessories

Non-Returnable Items:

  • Sale items
  • Customized or bundled products (unless the entire set is returned)
  • Assembled or disassembled items
  • Products marked as non-returnable

Return Shipping Costs:

  • If the product is defective or incorrect: Return shipping is covered by us or our vendor.
  • For all other reasons (buyer’s remorse, wrong color/size, etc.): Return shipping costs are the customer’s responsibility.

A return label and authorization (RMA) must be issued before sending any item back. Unauthorized returns may be refused.

Refund Process

  • Refunds are issued to the original payment method within 5–7 business days after the returned item is received and inspected.
  • Some financial institutions may take an additional 3–7 business days to reflect the refund in your account.

If you have any questions about shipping, returns, or the status of your order, please contact our support team at support@izacozy.com.